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Subscribe!Tue - Sep 15, 2009 : 04:10 pm
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Workin' The System
Okay... Quick story...
Last Thursday, I was looking around the Internet for a great deal on a new pre-amp I want for my studio. Happens that about 2 hours into searching, I found a deal almost too good to be true. I found my 8-channel Focusrite Platinum Octopre for $300.00 less than anywhere I could find ($400.00 less than retail), and had the opportunity to jump on it, and buy it.
So I did.
In addition to buying the pre-amp, I also needed to buy a snake for the analog-outs I would be needing to hook to my Delta 1010 interface. So, I bought that from another site immediately after.
Fast-forward to this morning. Now, I've never bought anything from ebay - ever. But this, I simply couldn't pass up. So, I looked at my order details page this morning, and it said the thing still hadn' shipped. So, I sent a message to the seller, asking him what was up, and he responded with a tracking number.
Upon investigating the tracking number, I found out that my new preamp was waiting for me in Orem! LESS THAN 5 MINUTES AWAY! RIGHT NOW!! However, it wasn't due to be shipped until tomorrow. Well... That's no good because I have a recording session tonight, and I would LOVE to use the new pre for the recording!
So, I make a phone call to the main FedEx number, give her the tracking number, and she in turn responds by telling me that it would be impossible for me to get the package now due to the type of shipping used. She said it'd be in a whole bundle of packages, and they wouldn't sort it out for me.
Yeah, right.
I immediately took off for the Orem FedEx station and put on the best "nice guy" face I possibly could.
Of course, when I talked to the assistant there, he told me the same thing, but then proceeded to ask me what type of box was shipped, and what size, etc...
He then went out, and about 10 minutes later, came in with my new preamp. Holy cow!!!!
So, moral of the story is: Don't accept no for an answer until you've exhausted all your possibilities.
Because sometimes, the people at the main corporate office don't know that most blue-collar workers are more interested in customer service than "policies and procedures".
I'm going home now to get ready for my recording session with my shiny new preamp!
Last Thursday, I was looking around the Internet for a great deal on a new pre-amp I want for my studio. Happens that about 2 hours into searching, I found a deal almost too good to be true. I found my 8-channel Focusrite Platinum Octopre for $300.00 less than anywhere I could find ($400.00 less than retail), and had the opportunity to jump on it, and buy it.
So I did.
In addition to buying the pre-amp, I also needed to buy a snake for the analog-outs I would be needing to hook to my Delta 1010 interface. So, I bought that from another site immediately after.
Fast-forward to this morning. Now, I've never bought anything from ebay - ever. But this, I simply couldn't pass up. So, I looked at my order details page this morning, and it said the thing still hadn' shipped. So, I sent a message to the seller, asking him what was up, and he responded with a tracking number.
Upon investigating the tracking number, I found out that my new preamp was waiting for me in Orem! LESS THAN 5 MINUTES AWAY! RIGHT NOW!! However, it wasn't due to be shipped until tomorrow. Well... That's no good because I have a recording session tonight, and I would LOVE to use the new pre for the recording!
So, I make a phone call to the main FedEx number, give her the tracking number, and she in turn responds by telling me that it would be impossible for me to get the package now due to the type of shipping used. She said it'd be in a whole bundle of packages, and they wouldn't sort it out for me.
Yeah, right.
I immediately took off for the Orem FedEx station and put on the best "nice guy" face I possibly could.
Of course, when I talked to the assistant there, he told me the same thing, but then proceeded to ask me what type of box was shipped, and what size, etc...
He then went out, and about 10 minutes later, came in with my new preamp. Holy cow!!!!
So, moral of the story is: Don't accept no for an answer until you've exhausted all your possibilities.
Because sometimes, the people at the main corporate office don't know that most blue-collar workers are more interested in customer service than "policies and procedures".
I'm going home now to get ready for my recording session with my shiny new preamp!
Comment by vic man on Sep. 16, 2009 @ 04:14 pm
Hi hi "Of course, when I talked to the assistant there, he told me the same thing, but then proceeded to ask me what type of box was shipped.." This is funny.
Comment by Eric on Sep. 17, 2009 @ 07:21 am
Way cool, Jason!
Isn't it nice to realize we are all still human despite all the 'policies and procedures' that try to control our lives these days.
Isn't it nice to realize we are all still human despite all the 'policies and procedures' that try to control our lives these days.